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How panda508 Handles Your Personal Data

Your account data — from login details to wallet transactions via DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA, OVO & GoPay Transaction PrivacyCookie & Device ControlsData Access RequestsIndonesia-Region Policy

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DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency are built into how we operate, not added as an afterthought. Every account interaction — from a GoPay deposit to a live session — passes through encrypted connections. Here is how we handle the four areas that matter most to your privacy.

Encryption & Account Security

All data in transit between your device and our servers is encrypted via SSL. Account login is protected by OTP verification, and suspicious access attempts trigger an automatic account review.

Cookie & Device Data

We use session cookies to keep you logged in across your mobile browser and the app. You can manage cookie preferences in your device browser settings; disabling them may affect account functionality.

Data Retention Rules

Active account data is retained while your account is open. After account closure, we keep records for the period required under applicable regulations, then delete or anonymise them.

Requesting Changes or Access

You can request a copy of your personal data, ask us to correct inaccurate details, or enquire about deletion by contacting support via live chat or email with your account details ready.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about your data, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email at our dedicated privacy address, or through the in-app help channel — available around the clock for Indonesia accounts.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Our support team responds to privacy and data questions around the clock for accounts in supported Indonesia regions.

Email Support

Send your data request or privacy concern to our support email. Include your registered account name so we can locate your records and respond within a reasonable timeframe.

In-App Help

Use the Help section inside the panda508 app or mobile browser to submit a privacy request directly. Requests are logged and tracked so nothing gets lost.

What We Collect and Why It Matters

panda508 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on panda508, we collect the information needed to run your account securely: your registration details, login activity, and payment records tied to your chosen wallet — DANA, OVO, or GoPay. We use this data to process your deposits and withdrawals, verify

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your identity, and keep your account safe from unauthorised access. We do not sell your personal data to third parties. Certain data is shared only with payment processors and fraud-prevention services strictly necessary to operate the platform. Your transaction history with DANA, OVO, or GoPay is
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retained for as long as your account is active and for a period after closure as required by applicable regulations. Access to your data is restricted to authorised staff and systems. Where local law applies, your rights over this data — including the right to request
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a copy or ask for corrections — are described in the FAQ section below. Availability of our services depends on local law and eligible regions; this policy applies where access is permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on panda508

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through live chat or the in-app help channel.

We collect your registration details, login activity, device session data, and payment records linked to your wallet — DANA, OVO, or GoPay. We collect only what is needed to run and secure your account.

We share data only with payment processors like DANA, OVO, and GoPay, and with fraud-prevention services required to operate the platform. We do not sell your personal data to advertisers or unrelated third parties.

Your data is kept while your account is active. After closure, we retain records for the period required by applicable regulations, then delete or anonymise them in line with our retention schedule.

Yes. Contact our support team via live chat or email with your registered account details. We will locate your records and provide a copy within a reasonable timeframe as permitted under applicable local law.

Send a request through live chat or the in-app help channel. Include your account name and the specific data you want corrected or removed. Our team will review and respond based on applicable regulations.

Yes. All wallet transaction records are stored on encrypted systems with access restricted to authorised staff. SSL encryption protects data in transit between your device and our platform at all times.

How panda508 Handles Your Personal Data

How We Protect and Manage Your Account Data

Encryption & Account Security

Cookie & Device Data

Data Retention Rules

Requesting Changes or Access

Reach Us About Your Privacy Rights

Live Chat

Email Support

In-App Help

Common Questions About Your Data on panda508

01 What personal data does panda508 collect when I open an account?

02 Does panda508 share my data with third parties?

03 How long does panda508 keep my account and transaction data?

04 Can I request a copy of the data panda508 holds about me?

05 How do I ask panda508 to correct or delete my personal data?

06 Are my DANA, OVO, and GoPay transactions stored securely?

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